Payment information
By placing an order you agree with our Terms and Conditions of sale.
All prices are in British Pounds and include 20% VAT.
The transaction will appear on your bank statement as “Textile Group Ltd”
Delivery Costs:
UK
• 1 to 3 working days – £2.95
• Next working day before 1pm – £5.95
EEC/Europe-Air Mail
• 4-6 working days – £5.95
World-Air Mail
• 7-14 working days – £5.95 plus £1.00 for every physical item in the order.
All goods will be posted via Royal Mail first class post. Orders placed before 17:00/5.00pm Monday – Friday will usually be dispatched the same day.
Europe and World orders are usually dispatched same day via Air Mail service.
Customs
Please be aware that all deliveries to outside EU countries are or may be are subject to import duties and taxes, which will be applied once the delivery reaches your country. All additional charges obtained for custom clearance must be paid you.
Delivery Times
UK
Delivery Times Depending on your local mail postal delivery service, approximately 1 to 3 working days, unless you choose Next working day service.
EEC/Europe
Delivery time usually between 4-6 working days.
Rest of the World
Delivery time usually between 7-14 working days.
Cancel and order
If you change your mind, you have 14 days to cancel your order from the date you placed it. Please email us ASAP. If the goods have been dispatched, then you have to return the goods responsibly using the free post sticker on your delivery note.
A full refund will be given including postage and return costs.
Returns and Refunds
You have 28 days to return or exchange any order. Please use the free post sticker on your delivery note. All UK returns are free post and you must obtain proof of postage from your post office. Your return parcel can take up to 5 working days to be delivered back to us. Please allow up to 14 days for your refund to be processed. Returned products must be in perfect resalable condition, with tags and labels still attached and with any original packaging.
Europe and rest of the World costumers, please contact us before you take any action.
Hosiery must not have be taken out of the packet (for hygiene reasons)
If your return is lost in transit, you must claim from Royal Mail. Proof of posting will be required, so please keep it safe.
Company details
ContourYou.co.uk is a property of Textile Group Ltd
Company registration Number: 11397129
VAT Registration Number: GB300071476
Unit 51A
Thames Industrial Park
Princess Margaret Road
East Tilbury
RM18 8RH